Who you are buying from

Reaching a person

One address, read by Kevin: hello@indraft.io. There is no support tier, no ticket queue, and no chatbot in front of it.

Expect a reply within one working day. If something is broken rather than confusing, say so in the subject line and it goes to the front.

Your records are yours

Not as a policy, as a property of the product. Everything in your workspace is exportable by you, whenever you want, in formats that other tools read. You never have to ask us for it and you never have to wait.

• Everything is exportable, at any time, by you. One spreadsheet per table, the whole workspace as one document, and a written explanation of how the files join up. It opens in Excel, Numbers, Sheets and LibreOffice with no conversion, and your next vendor can load it. Nothing is left out and nothing is trimmed to fit.
• The history comes with it. The record of who changed what, when, and how they came by it is part of the export rather than a view that only exists in our application.
• It is a button, not a request. No ticket, no export window, no negotiation about format. Deletion and portability covers the rest, including erasing it just as completely.

Worth checking rather than believing. Export your workspace on day one and open the file.

What we run on, and who else touches your data

Three subprocessors, each named with what it processes and why: Cloudflare for hosting, WorkOS for identity, and Stripe for billing. No CRM record reaches Stripe. The full list is on Subprocessors, and Security covers how the data is held.

The paperwork

• Terms of service
• Privacy policy
• Data processing agreement, which applies automatically rather than on request
• Subprocessors
• Deletion and portability

Governing law is Illinois. If your procurement process needs something that is not here, ask and you will get a straight answer.