Terms of service

The agreement

These terms, together with the data processing agreement, govern your use of Indraft, which is operated by O'Shea & Sons, LLC, an Illinois company. On anything concerning personal data, the data processing agreement prevails.

Your account

You need an account to use Indraft, and you are responsible for what happens under it, including what the agents you authorize do. An agent's writes are attributed to the credential that made them, and you can see and undo them.

Your data is yours

You own what you put in. We claim no rights over it beyond what running the service requires. You can export all of it from Settings at any time, without asking us.

Paying

Plans and limits are on the pricing page. Subscriptions renew until you cancel, and you cancel from the billing portal. We do not refund partial periods, and we do not lock you out of your own records over a failed payment: a lapsed subscription falls back to the free plan rather than to nothing.

What we ask of you

Do not use Indraft to store data you have no right to hold, to break the law, or to attack the service or anyone else through it. Do not attempt to reach another customer's workspace.

Availability

We do not offer a service level agreement. Indraft is a young product from a small company, and promising an uptime number we cannot yet evidence would be worth less than saying so.

Workspaces nobody returns to

A free workspace with no sign-in and no agent activity for 180 days is scheduled for deletion, after we email the owner more than once, with seven days to cancel. Any activity cancels it. Deleting somebody's customer records is not something to leave to a changelog, so it is here.

A workspace that has ever been paid for is never deleted for inactivity, whether or not it is on a paid plan today. That is deliberate and it is written this way because the obvious wording was wrong: keying the exemption to the current plan meant a lapsed subscription fell back to free, and the clock above then reached a customer who had paid us for a year. A system of record cannot schedule deletion after idleness and also hold anything subject to a retention obligation or a legal hold.

Ending it

You can stop at any time. Export what you hold, then delete the workspace, which is scheduled immediately and destroyed within seven days. We may suspend an account that breaks these terms, and we will tell you why.

Liability

Indraft is provided as it is. To the extent the law allows, our total liability is limited to what you paid us in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

Changes

We give thirty days' notice by email before a material change to these terms or to the data processing agreement, and the version you accepted is recorded in your settings.

Law

Illinois, United States, and the courts of Illinois. Questions to hello@indraft.io.